Terms & Conditions

The headquarters of Ecommerce Europe (non-profit association) is located at Rue de Trèves 59-61, 1040 Brussels, Belgium. Its VAT (tax code) number is BE 0511 953 330.

Ecommerce Europe may update and make modifications to the content, configuration, or presentation of its website at any time without prior notice. Ecommerce Europe strives to ensure that all information provided by its website is as clear, comprehensible and appropriate as possible. It also makes every effort to avoid errors, and, if they do arise to fix and update them. Ecommerce Europe cannot, however, guarantee the absence of errors or that the content remains updated at all times.

The intellectual property rights for the content, texts, guides, corporate badges, images, etc. of this website belong to Ecommerce Europe and, where appropriate, to the remaining associations and entities mentioned on the site. They are protected by the Belgian legal system and the community and international regulations within jurisdiction. Unauthorized reproduction, distribution, commercialization, or transformation of these contents (unless legally permitted for personal or private use) constitutes an infraction of the intellectual property rights of Ecommerce Europe or of the owner in question.

The total or partial reproduction, distribution, commercialization, or transformation of any content on the website is prohibited unless authorized in writing by Ecommerce Europe. The printing and downloading of excerpts from the content on the website is permitted only in the case of personal or private use.

Requests for these may be sent to  info@ecommerce-europe.eu. To exercise the right to quote, one must mention Ecommerce Europe as the owner of the content excerpts or documents in question. One must also include that this website is the source of the information if such is the case. In those cases where the excerpts from content or documents found on the website are the property of a third party, one must indicate [owner name] as it is published on the website  of Ecommerce Europe (Trustmark). Become informed about the process by email at the following address:  info@ecommerce-europe.eu.

Ecommerce Europe cannot be held responsible for the possible misuse of its website by third parties or for the information that is passed on to third parties in the process. The contents of this website are merely of informative nature. Thus, the employment of this information on the part of the user and the potential consequences, damages or harm are solely the responsibility of the user. Ecommerce Europe reserves the right to take any legal action that it considers appropriate in response to the illegal use of content on its website by third parties.

Twitter Terms of Use

The purpose of our Twitter profile is to serve as a loudspeaker for adhered businesses who have taken a clear stance in favor of protecting online users, transparency, and responsibility when selling or advertising online. Likewise, through our profile, we aim to provide content directed towards the end user to better explain what the added value of the Ecommerce Europe Trustmark is as an online safety tool and as a tool of general interest.

Our Twitter profile will also be used to post information about new members, respond to consumer and user queries, and publish a variety of news, events, and conferences where Ecommerce Europe appears.

We encourage you to leave comments and post videos and images related to topics found here as long as it is done so in such a way that does not contravene the terms of use of either Twitter or Ecommerce Europe.

We ask that you keep in mind that in the administration of claims, we recommend that users direct their queries or complaints to the business first; then, if you do not receive a response or if it is not satisfactory, come to Ecommerce Europe either filling out the Claims Form or sending an email to  complaints@ecommerce-europe.eu.

Finally, we deny responsibility for the opinions shared by users who participate here. Nonetheless, as administrator of the webpage, we will eliminate those contents and posts which violate your industrial property rights (trademark, logo), intellectual property rights (copyright), as well as appearance of unsolicited and unauthorized advertising and promos, which may constitute acts of illegal advertising and unfair competition. Similarly, we will try to monitor content and delete those which are inappropriate, defamatory, obscene, or incorrect always taking into account first-hand knowledge that these are violating the rights recognized by third parties and applicable laws.