Product Returns Study 2016

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The Händlerbund, within the framework of its international Fair Commerce Initiative, asked 856 online traders about their experiences with customer returns. Because lawmakers for online traders in the European Union have specified comprehensive laws and obligations, the trust of online traders, in many cases, lies in the fairness of their customers. The results of the Product Returns Study 2016 shows, how consumers sidestep the right of withdrawal in online trade.

For the full study, please click here.

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