Ecommerce Europe presents its Position Paper on e-Logistics entitled “A Need for Integrated European Solutions” (November 2015)
The European Commission under the new leadership of President Juncker and vicepresident Ansip for the Digital Single Market wants to facilitate cross-border e-commerce, especially for SMEs, with harmonized consumer and contract rules and with more efficient and affordable parcel delivery. Today only 15% of consumers shop online from another EU country . Within the parcel delivery roadmap published by the European Commission at the end of 2013, three main objectives need to be accomplished. The Commission will take stock this year (mid 2015) in order to assess whether additional measures are needed today on:
1. Increased transparency and information;
2. Improved availability, quality and affordability of delivery solutions;
3. Enhanced complaint handling and redress mechanisms for consumers.
Reflecting the views of its members, Ecommerce Europe believes that still a lot of work needs to be done to improve the current situation. The postal sector, under the InterConnect program driven jointly by PostEurop and IPC, currently works on initiatives which aim mostly to improve interconnecting postal networks by: – Integrating all delivery options into each other’s’ service offerings; – Integrating all returns options into each other’s service offerings; – Creating a European light-weight tracked product (under 2 kg); – Integrating customer services/ complaint handling within their network; – Creating a harmonized and standardized labeling and barcode format.