Code of Conduct Ecommerce Europe Trustmark

Complaints Handling Service

In case of unsolvable complaints Ecommerce Europe offers a Complaints Handling Service. If a consumer has bought cross-border through an online shop that carries the Ecommerce Europe Trustmark, the Complaints Handling procedure is as follows:

  • In case of a complaint, the consumer should first contact the online shop and try to solve the problem together; 

  • If the consumer and the online shop cannot come to a solution, the consumer can contact the Complaints Handling Service of Händlerbund; 

  • If there is still no solution found, the consumer can contact the Complaints Handling Service of Ecommerce Europe at complaints@ecommerce-europe.eu.

In cooperation with the online shop, all will be done to solve the complaint in a satisfying way.

Ecommerce Europe
Rue de Trèves 59-61
B-1040 Brussels
Belgium

Tel: +32 (0) 2 502 31 34
info@ecommerce-europe.eu
www.ecommerce-europe.eu